Frequently Asked About Legal & Your Rights
Log in to your account, go to Settings, and select Close Account. We process your request within 48 hours. Any balance is returned to your registered payment method. Your data is retained per legal requirements, then deleted or anonymized. You can reopen an account later if local law permits.
Yes. Go to Account Settings and select Export My Data. We compile your account history, transactions, and verification records and send them within 10 business days. You can also request a summary of what we store by contacting support directly.
Withdrawals to Touch 'n Go, GrabPay, Boost dan FPX typically process within 24 hours after verification. Verification checks that you are the account holder and that funds came from a verified deposit method. Large withdrawals may take one additional business day.
If a transaction seems wrong or your account is compromised, email support with your transaction ID and what happened. We investigate within five business days, review logs, and contact you with findings. If we confirm an error, we adjust your balance or restore funds immediately.
We do not sell your data. We share payment information only with your payment provider to process deposits and withdrawals. We may share data with legal authorities if required by law. You can request a list of all third parties we share data with.
Access and terms depend on local law and are available where local law permits. You have the right to access your data, request changes, close your account, and file a dispute. Contact our regional coordinator for guidance specific to your jurisdiction.
Yes. You can set a daily deposit limit, session duration, or pause your account temporarily from Account Settings. These settings apply immediately. You can also request a cooling-off period to step back before permanent closure.
